Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of Murmur, a macOS application for audio and video transcription ("Software"), provided by Nextaim GmbH ("we", "us", or "our").

By purchasing, downloading, or using Murmur, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Software.

Merchant of Record

Our order process is conducted by our online reseller Lemon Squeezy ("Lemon Squeezy"). Lemon Squeezy is the Merchant of Record for all our orders. Lemon Squeezy provides all customer service inquiries and handles returns.

When you purchase Murmur, you are purchasing from Lemon Squeezy, not directly from Nextaim GmbH. Lemon Squeezy handles:

• Payment processing and billing
• VAT/sales tax calculation and collection
• Invoice generation
• Refund processing
• Customer billing inquiries

By completing a purchase, you also agree to Lemon Squeezy's Terms of Service and Privacy Policy.

License Grant

Upon purchase, we grant you a limited, non-exclusive, non-transferable license to use Murmur on the number of devices specified at the time of purchase.

Per-Device License

Each license permits installation and use on up to three (3) Macs that you own. If you wish to use Murmur on additional devices, you must purchase additional licenses.

Permitted Use

You may use Murmur for both personal and commercial purposes, including:

• Transcribing meetings, interviews, and lectures
• Creating summaries for business or personal use
• Processing audio and video content you have rights to

Restrictions

You may not: (a) copy, modify, or distribute the Software; (b) reverse engineer, decompile, or disassemble the Software; (c) rent, lease, or lend the Software to third parties; or (d) remove any proprietary notices or labels on the Software.

Purchase & Payment

Murmur is available as a one-time purchase. Your license is perpetual for the major version purchased.

Pricing

All prices are displayed inclusive of applicable VAT/taxes where required. Lemon Squeezy calculates and collects the appropriate taxes based on your location.

Major Version Upgrades

Major version upgrades (e.g., from version 1.x to version 2.0) may require a separate paid upgrade. Existing customers may be offered discounted upgrade pricing. You are not obligated to upgrade and may continue using your purchased version indefinitely.

Refund Policy

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with Murmur for any reason, you may request a full refund within 30 days of your purchase date—no questions asked.

How to Request a Refund

To request a refund:

• Contact Lemon Squeezy directly through the link in your purchase receipt
• Or email us at hello@trymurmur.app with your order number

Refunds are processed by Lemon Squeezy and typically completed within 5-10 business days, depending on your payment method and financial institution.

After a Refund

Upon refund, your license is revoked and you must uninstall the Software from all devices. We reserve the right to disable your license key after a refund is processed.

Updates & Support

Minor Updates

All minor updates within your purchased major version (e.g., 1.1, 1.2, 1.3) are included at no additional cost. These updates include bug fixes, performance improvements, and minor feature enhancements.

Support

We provide email support for technical issues at hello@trymurmur.app. While we strive to respond promptly, support is provided on a reasonable-efforts basis and is not guaranteed.

Intellectual Property

Murmur and all associated intellectual property rights are owned by Nextaim GmbH. The Software is protected by copyright laws and international treaties.

Your purchase grants you a license to use the Software; it does not transfer ownership of the Software or any intellectual property rights to you.

System Requirements

Murmur requires macOS 14 (Sonoma) or later and a Mac with Apple Silicon (M1 or newer). The Software will not function on Intel-based Macs. It is your responsibility to verify compatibility before purchase.

Disclaimer of Warranties

The Software is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Software will be uninterrupted, error-free, or free of harmful components. Transcription and summarization results depend on audio quality and content, and we do not guarantee accuracy of outputs.

AI-Generated Content

Murmur uses on-device AI models for transcription and summarization. AI-generated outputs may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing and verifying all outputs before use. Do not rely on AI-generated content for legal, medical, financial, or other critical decisions without independent verification.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Nextaim GmbH be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Software.

Our total liability for any claims arising from these Terms or your use of the Software shall not exceed the amount you paid for the Software license.

Termination

Your license remains valid unless terminated. We may terminate your license if you breach these Terms. Upon termination:

• Your right to use the Software ends immediately
• You must uninstall and destroy all copies of the Software
• Sections regarding intellectual property, disclaimers, and liability limitations survive termination

You may terminate your license at any time by uninstalling the Software. No refund will be provided for voluntary termination after the 30-day refund period.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Munich, Germany.

Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of the Software after such changes constitutes acceptance of the updated Terms.